Name: SNOW Adapter
SKU: display-0000053756_live_v1
Availability: InStock

Integration Adapter for SAP Solution Manager and ServiceNow

SNOW Adapter

byCONCORN LLC

Integration Adapter for SAP Solution Manager and ServiceNow

SNOW adapter integrates Service Now with SAP Solution Manager on Change Request Management, AppOps, BusOps and ITSM. This adapter brings more efficiency between Business and Technical Teams by eliminating dual workflow management and data replication.

Certifications

Solution Types

Extensions and Add-ons

Works with

SAP Solution Manager

Benefits and Features

Benefits

One Process Flow

One workflow providing visibility and traceability of entire change life cycle. Eliminate manual dual maintenance of workflow by enabling SNOW Adapter.

Report Issues Quickly

Users can create Incidents in ServiceNow directly from SAP back end system, from screenshots and automatic attachments like SU53, ST22 for an easy troubleshooting. Also push all technical data to ServiceNow.

Reduce System Downtime

Badi for automatic creation of Incidents in ServiceNow from alerts in SAP Solution Manager. Select monitoring templates for Automatic Incident synch and creation between ServiceNow and SAP Solution Manager.

More Benefits

Help Direct

Allow users to create Incidents in ServiceNow directly from SAP back end system. Take a screenshot, attach automatically SU53 and ST22 for quicker and easy troubleshooting of incidents/alerts/issues.

ChaRM Integration

Eliminate dual workflow management and data replication by having ServiceNow change request automatically create the change document in SAP Solution Manager and synchronize status until deployment of the changes in the production system.

Alert Direct (AppOps & BusOps)

Create ServiceNow support tickets directly from SAP Solution Manager Monitoring Alert Inbox, additional of automatic creation you can select also manual creation of incidents from SAP Solution Manager to ServiceNow and attach Analysis Report automatically.

Reporting, Dashboard and Analytics

SNOW Adapter brings key information from SAP Solution Manager on ChaRM, Application Options and Incident into ServiceNow empowering reporting, dashboard and analytics.

Plans and Pricing

SNOW Base License

USD

75,000

.00

Per Year

SNOW Base License

Base Licence per SAP Solution Manager PRD System

Includes 1 SAP System

24 Month min. contract duration

Technical Information

The information contained in this section is provided by the publisher.

Solution Types

Works with

Certifications

Category

Resources

Contact Support

CONCORN SNOW Adapter Intro

Watch Video

Jump from ServiceNow to ChaRM

Watch Video

Jump from ChaRM onto ServiceNow

Watch Video

Create Incident Directly from Managed System

Watch Video

More Resources

CONCORN SNOW Adapter Intro

Watch Video

Jump from ServiceNow to ChaRM

Watch Video

Jump from ChaRM onto ServiceNow

Watch Video

Create Incident Directly from Managed System

Watch Video

Automatic Creation of Chage Document

Watch Video

Publisher

CONCORN LLC

View All Solutions

CONCORN comes from the days spent sitting in the CONsultants CORNer of the project 0ffice resolving critical SAP issues. Over the years the way we solved these became dependent on tools and processes provided by SAP Solution Manager.

Publisher Website

General

Deployment

Operations

Security

Compliance

Globalization

General

Deployment

Operations

Security

Compliance

Globalization

Country/Region