Name: MyWave.AI Intelligent Personalization Platform
SKU: display-0000042527_live_v1
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Gain a Personal Relationship With Each Individual Customer at Scale

MyWave.AI Intelligent Personalization Platform

byMyWave Pty Limited

Gain a Personal Relationship With Each Individual Customer at Scale

Delivers Intelligent personalization by powerfully combining AI, Personal Data and Proactive Automation to make every product or service centered on the individual customer allowing you to serve customers as individuals at scale.

Certifications

Solution Types

Extensions and Add-ons

Works with

SAP Commerce Cloud

Benefits and Features

Benefits

Increase Revenue and NPS

Increase Revenue and NPS by treating every customer like you know them personally across any channel. MyWave.AI understands what your customer wants and delivers an Intelligent Personalised outcome leveraging the investments you have already made in Operational Data and Experience Data

Improve ROI on Marketing

Improve Marketing ROI by learning your customer preferences with context on what the customer has done before, what they are doing now and knowing their intent of what they want to do next, MyWave.AI can dynamically offer relevant offers or advertising along with Intelligent cross and up-sell.

Reduce the Cost to Serve while Improving Customer Service

Reduce the Cost to Serve. MyWave.AI enables significant call deflection and lower call handling time as the Call Centre Agent has full context of what the customer has done before and the outcome they want. Customer's can easily get the outcomes they need in a personalized way.

More Benefits

Understand Your Customer's Intent With Context

MyWave.AI uses Natural Language intent to deliver the outcome the customer wants with the context of what the customer has done before and what they want to do next. Combines O Data, X Data and Intelligent Personal Data to drive dynamic processes, personalised to the individual

Unique Contextual Interactions With Each Customer

Leverages Neural Nets, Algorithms, Personal Data and your Business Rules to dynamically deliver a personalised path or process the customer takes to get to an outcome. Also makes use of Qualtrics sentiment Experience Data personalising the 'tone' and outcome for a happy or unhappy customer

Build Contextual Memory

Personal clouds act as “virtual brains” that remember everything, including past interactions, purchases, refunds, and intent. They continuously learn about the individual they serve to improve quality of service, anticipate needs, make better recommendations and interact more authentically

Proactively Engage in a Personalized Way

MyWave.AI delivers proactive outcomes for your customers, allows you to automate tasks. Remembers what you have done before contextually to achieve your outcome in a single step

More Features

Plans and Pricing

Starter Edition

From

USD

.50

Per Month

Starter Edition

Pricing starts at the rate displayed. Contact us to learn more.

Technical Information

The information contained in this section is provided by the publisher.

Solution Types

Works with

Certifications

General

Deployment

Operations

Security

Compliance

Globalization