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The Customer Success OS that works for you.
Spark Enterprise Customer Success Platform
byTotango
The Customer Success OS that works for you.
Spark Enterprise Customer Success Platform
byTotango
The Customer Success OS that works for you.
To succeed in business today, companies must operate around customers. Totango’s Customer Success platform provides a unified view of your customer information, best practices, and relevant metrics so enterprises can proactively and intelligently operate your company around your customers. Leading  More
Certifications
Solution Types
Extensions and Add-ons
Works with
Benefits and Features
Benefits
Customer Intelligence
Our technology, DNA-CX, works for you by harmonizing customer data regardless of volume, source, or complexity and enables the entire organization to derive insights and take action without the risks and challenges of data conversion on multiple data platforms.
Drive Accountability for Business Outcomes
Our solution provides post-sales, customer success teams with best practices and guided objectives with performance visibility for every stage of the customer journey.
Foster Enterprise-wide Engagement in Customer Centricity
Totango was designed to empower an entire organization to drive customer engagements at scale by putting customer insights at the center of their business.
More Benefits
COVID-19 Customer Engagement Toolkit
NEW: The Customer Engagement Toolkit for COVID-19 SuccessBLOC provides a template so you can apply it quickly to address your company’s needs. These tools will help you reassure your customers by providing guidance on your business continuity practices, ensure the cadence of engagement so your custo More
Early Warning Systems
An Early Warning System works for you by allowing team members to be proactive in managing customers. With EWS, team members get alerted about customers from their portfolio requiring attention - be it a customer with deteriorating health or an upsell opportunity that is set to renew soon.
Customer Health Score
Clear classifications of customer health in green, yellow, or red. Totango's Rule-Based Customer Health Scores consolidate all the information about the customer, identify the area of opportunities, and offer a clear path for action. Get a high-level view and the granularity you need to identify and More
SuccessPlays
SuccessPlays are playbooks built based on best practices. The work for you by automatically triggering a set of tasks that an organization can configure in order to standardize team workflows. SuccessPlays give organizations the ability to improve workflow and achieve consistent and effective delive More
More Features
Plans and Pricing
hand with checkmark
All Plans include
Single Unified View of Your Customer
Customer Health Score
Insights Dashboards/Scorecards
Customer Segmentation
Customer Success Playbooks
Email Campaigns
Automation/AI
Community Edition
Free
Community Edition
Perfect for organizations just getting started with customer success, Totango Community gives you the core functionality of a Customer Success platform so you can get started today.
Includes 3 User
Enterprise Edition - Free Trial
Free
For 60 Day(s)
Enterprise Edition - Free Trial
Test drive our Enterprise platform and get unlimited access to the Totango Spark. Perfect for companies who are well versed in the language of Customer Success and are looking for the best solution to meet their needs.
Includes 10 User
60 Day max. contract duration
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • Extensions and Add-ons
Works with
  • SAP Sales Cloud
  • SAP Service Cloud
  • SAP Marketing Cloud
Certifications
Publisher
Totango
View All Solutions
Totango started in 2010 when Guy Nirpaz, Omer Gotlieb, and Oren Raboy saw an opportunity to use the cloud to process billions of customer signals and make meaning for customer-facing teams. We have pioneered the growing customer success industry and no...
 Publisher Website