Ann Sacks Tile and Stone is a wholly owned subsidiary of Kohler Co. Established and headquartered in Portland, Oregon, since 1981, it has built its reputation with inspiring designs in tile, stone, plumbing, lighting and accessories. Today, Ann Sacks is a global brand, with 19 showrooms. Its factory in Portland produces more than two million tiles and tile parts annually. Ann Sacks had encountered a few hurdles in achieving a better customer experience and was looking for a solution to position the company to significantly improve its customer’s buying experience.