Tile and Stone is a wholly owned subsidiary of Kohler Co
. Established and headquartered in Portland, Oregon, since 1981, it has built its reputation with inspiring designs in tile, stone, plumbing, lighting and accessories. Today, Ann Sacks is a global brand, with 19 showrooms. Its factory in Portland produces more than two million tiles and tile parts annually. Ann Sacks had encountered a few hurdles in achieving a better customer experience and was looking for a solution to position the company to significantly improve its customer’s buying experience.