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End to End automation of SAP support tickets with a single platform – HIRO AI
HIRO AI Platform to Automate SAP Support Tickets
byarago GmbH
Solution Types
APIs and Technical Components
Works with
SAP Solution Manager
Benefits and Features
Increase your employee satisfaction
HIRO takes on the mundane routine tasks and empowers your staff to focus their time and energy on more important work, thus improving productivity and increasing work satisfaction.
Improve Service Level Agreement (SLA) compliance
HIRO automates end-to-end incident management with minimal manual intervention. One of our clients reduced Mean Time to Resolution (MTTR) from 3 days to under 3 mins, achieving significant SLA compliance.
Save significant staff hours
HIRO delivers real Full-Time Equivalent (FTE) savings because it does not require any additional workforce to support its automation, unlike other scripted automation platforms. One of our customers, Swisscom, is saving a whopping 150k+ staff-hours annually.
Achieve higher automation based on real-time contextual data
HIRO uses a semantic graph to model the enterprise environment and capture contextual data. Automation solution is adapted to actual context and real-time data — no need to pre-build the decision tree.
Coding not required with easy to use chatbot
HIRO learns like an employee but scales like a machine. Subject Matter Experts can easily teach HIRO in English via a simple, user-friendly chatbot. No need to know any coding.
Optimize and scale automation
HIRO's automation is based on microscripts with contextual information (on, when, do). These are known as Knowledge Items. Using machine reasoning, HIRO autonomously recombines different knowledge items based on context. This makes each individual knowledge item reusable in multiple automations.
Track progress and gain visibility
The automation dashboard allows users to track all critical metrics on one screen, making it easy to share updates. Gain full visibility into your tasks' progress, which ones require SME teaching, your automation rates, completed tasks, and more.
Plans and Pricing
Knowledge Automation POC
Price upon request
Knowledge Automation POC
Access to the full version of HIRO
Access to Support Team and SLA during the evaluation period
Includes automation scripting by our Professional Services Team
Existing integration for SAP and Service Now
90 days license for automating up to 5 tasks per month
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • APIs and Technical Components
Works with
  • SAP Solution Manager
arago GmbH
Arago GmbH, a WISeKey Company, aims to provide aims to provide Artificial Intelligence to enterprise customers globally through Trusted Knowledge Automation. Delivering a cloud-based SaaS offering designed for an unclear cyberthreat environment ensurin...
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