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Improve your e-commerce website CX with a best-of-breed hybrid messaging widget!
Alcméon Messaging Widget for SAP Commerce Cloud
byAlcméon
Solution Types
Extensions and Add-ons
Works with
SAP Commerce Cloud
Benefits and Features
Benefits
Improve Customer Experience with enhanced communication with customers
The messaging widget enables 1-to-1 communication with the customer, who can easily ask questions pre and post purchase, access selfcare chatbots 24/7 & gets a seamless handover between chatbot & advisor.
Increase company productivity with intelligent automation
Productivity features include: a) easily created & modifiable chatbot scenarios, that can enable 24/7 selfcare, prequalify demands, & promote specials thereby reducing pressure on contact centers; b) triage rules that automatically send messages to right team; c) favorite answers stored on platform.
Support employees with improved company UX
The platform is built with focus on UX: it provides a seamless handover from chatbot to advisor, the advisor console provides an easy UI so that message answering is fast and easy and the entire history of the customer's conversation with the company is available for better overview.
Support team members with intelligent automation
Features includes scripted chatbot editor with easy scenario creation & modification (also includes images, gifs & videos, seamless handover to advisors & automatic routing to right team), triage rules routing messages, favorite answers stored on platform & satisfaction surveys.
Boost advisors with effortless advisor console
Our advisor console provides an easy UI, message routing features and favorite answers features allowing answers to be stored on the platform for increased productivity.
Use analytics to understand customer & performance
The Alcméon platform offers extensive analytics and statistics (volumes, delays, clicks from both customer and team perspectives), customer satisfaction surveys (CSAT, NPS, CES), an Operational Overview Dashboard and custom reports.
Plans and Pricing
hand with checkmark
All Plans include
From 1180 Euros per month
Recurring Enterprise Edition
Price upon request
Recurring Enterprise Edition
Includes unlimited users
Includes chatbot editor and advisor console
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • Extensions and Add-ons
Works with
  • SAP Commerce Cloud
Publisher
Alcméon
Alcméon is a best-of-breed business messaging platform for the entire customer journey: it’s a SaaS solution that lets enterprises accelerate & improve the quality of their conversations with customers via social messaging across marketing, commerce & ...
Publisher Website