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Leads debt collection into the age of customer experience
Friendly Debt Collection as a Service
bytroy GmbH
Solution Types
Services
Works with
SAP S/4HANA
Benefits and Features
Benefits
Higher recovery rates increase profit and liquidity
Thanks to individual, digital multi channel communication, troy reaches customers more efficiently and faster. This way troy achieves up to 40% higher recovery rates - 1:1 additional profit for our clients. And customers pay significantly faster, which improves our clients' liquidity.
Preserving valuable customer relationships reduces customer acquisition costs
troy combines debt collection with customer experience and thus demonstrably preserves valuable customer relationships. Clients can actually realise the customers' lifetime value and save customer acquisition costs - which are 4 times higher than maintaining an existing customer.
Simple, fast and free setup through SAP API integration
Thanks to the technology partnership with SAP and integration into the SAP collections API, clients do not need to change API, data or reporting formats. This makes setup quick, easy, cost and resource saving.
The customer centre as central point of service
The customer centre is the central place where customers get full transparency on all details of their cases - at any time, updated in realtime and in various languages. And, of course, customers can settle their debts here using various payment methods.
The timeline shows current status, past and future
Where do my debts come from? Where do I stand today? What happens if I remain inactive? The timeline answers these questions by looking back and into the future. This gives customers the certainty and orientation that they are often lacking in debt collection - objectively and without pressure.
Maximum transparency in the onmichannel postbox
The postbox shows all communication between customers and troy across all channels in chronological order. Whether letter, email, SMS, chat or call - all information, documents and links are available at all times and are updated in real time. More clarity, fewer queries, higher readiness to pay.
Integration with SAP Fiori and SAP collection API
Thanks to the technology partnership with SAP, troy is integrated in SAP Fiori as well as in the collection API of SAP FI-CA and its industry variants (e.g. FS-CD). This allows smooth data exchange and full transparency in real time as well as fast, resource-saving setup.
Plans and Pricing
Friendly Debt Collection as a Service
Price upon request
Friendly Debt Collection as a Service
Customer fees depending on claim amount
Market leading recovery rates and preserved customer relationships
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • Services
Works with
  • SAP S/4HANA
Publisher
troy GmbH
We founded troy to reinvent debt collection. Because we are convinced that we can make debt collection a positive experience. Our clients are corporates from the telco, insurance, media and utility sectors, among others. We are financed by great invest...
Publisher Website