Name: EMMAX
SKU: display-0000059298_live_v1
Availability: InStock

Reduce your back-office costs and improve your consumption billing quality

EMMAX

byExcimp

Reduce your back-office costs and improve your consumption billing quality

Resolving complex exceptions with fast, consistent and auditable solutions, easy to learn. Real time work distribution and management reporting and fully transparent and integrated with standard SAP without modifications. Easy implementation with proven go-live in 2 - 3 weeks.

Certifications

Solution Types

Extensions and Add-ons

Works with

Benefits and Features

Benefits

Reduce back-office resources

Because EMMAX automatically distributes work, offers predefined solution steps tailored to the exception, shows all relevant information on the first screen, prevents cherry picking, shows customer views, autocompletes obsolete exceptions, etc it reduces your Back-Office resources immensely.

Reduce unbilled revenue loss by handling exceptions

With EMMAX/PAM you can proactively reduce the unbilled revenue to very close to zero, and in a timely manner. This is a huge contribution to the net profit, data quality, and customer satisfaction.

Structured and efficient support

To create an secure, familiar and fast support option, EMMAX has it's own component in the SAP Support infrastructure, completely transparent with standard SAP Incidents. For EMMAX Issues you simply create an SAP OSS incident and it will end up in the Excimp Support Inbox.

More Benefits

No more late or unbilled contracts

Handles exceptions based with the goal of getting the bill to all customer in time. This means that all exceptions related to a customer need to be resolved in time. This goal can be reached because the product shows all exceptions related to the customer. The agent can then resolve all in one go.

Information visibility

Shows relevant information related to the exception and required to resolve on the first screen of the case. This makes judging the situation by the agent very easy and reduces opening multiple screens. The information often also contains functions to help resolve the exception.

Autoclosure

Obsolete cases are completed automatically if the exception is resolved, either by data coming in, an agent worked the case and forgot to complete or because of any other reason. This means agents never spend time on already resolved cases.

Solution Library

A solution library containing way over 100 predefined solution steps that can be added to case categories by using drag & drop functions. The steps are all well documented and it also provides means to maintain the step and a where used list for the steps.

More Features

Plans and Pricing

All Plans include

Starting price for the Basic Edition

EMMAX Basic license fee for up to 250.000 Contracts in the IS-U environment (required)

Basic Edition

USD

.29

Per One-Time+ USD 28500.00 Setup Fee

Basic Edition

Edition available for up to 25000 Contracts

EMMAX Basic license

12 Month min. contract duration

Basic Edition Extension

USD

1,450

.00

Per One-Time

Basic Edition Extension

Edition available for a range of 250000 to 1000000 Users

Includes 10000 Contracts

Basic EditionBasic Edition is required

PAM Module

Price upon request

PAM Module

Identifies the late - and unbilled contracts

BORIS

Price upon request

BORIS

Library with over 100 predefined, tested and documented solution steps ready to use for resolving exceptions.

Technical Information

The information contained in this section is provided by the publisher.

Solution Types

Works with

Certifications

General

Deployment

Operations

Security

Compliance

Globalization