Reduce back-office resources
Because EMMAX automatically distributes work, offers predefined solution steps tailored to the exception, shows all relevant information on the first screen, prevents cherry picking, shows customer views, autocompletes obsolete exceptions, etc it reduces your Back-Office resources immensely.
Reduce unbilled revenue loss by handling exceptions
With EMMAX/PAM you can proactively reduce the unbilled revenue to very close to zero, and in a timely manner. This is a huge contribution to the net profit, data quality, and customer satisfaction.
Structured and efficient support
To create an secure, familiar and fast support option, EMMAX has it's own component in the SAP Support infrastructure, completely transparent with standard SAP Incidents. For EMMAX Issues you simply create an SAP OSS incident and it will end up in the Excimp Support Inbox.