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Reduce your back-office costs and improve your consumption billing quality
EMMAX
byExcimp
Certifications
Solution Types
Extensions and Add-ons
Works with
Benefits and Features
Benefits
Reduce back-office resources
Because EMMAX automatically distributes work, offers predefined solution steps tailored to the exception, shows all relevant information on the first screen, prevents cherry picking, shows customer views, autocompletes obsolete exceptions, etc it reduces your Back-Office resources immensely.
Reduce unbilled revenue loss by handling exceptions
With EMMAX/PAM you can proactively reduce the unbilled revenue to very close to zero, and in a timely manner. This is a huge contribution to the net profit, data quality, and customer satisfaction.
Structured and efficient support
To create an secure, familiar and fast support option, EMMAX has it's own component in the SAP Support infrastructure, completely transparent with standard SAP Incidents. For EMMAX Issues you simply create an SAP OSS incident and it will end up in the Excimp Support Inbox.
No more late or unbilled contracts
Handles exceptions based with the goal of getting the bill to all customer in time. This means that all exceptions related to a customer need to be resolved in time. This goal can be reached because the product shows all exceptions related to the customer. The agent can then resolve all in one go.
Information visibility
Shows relevant information related to the exception and required to resolve on the first screen of the case. This makes judging the situation by the agent very easy and reduces opening multiple screens. The information often also contains functions to help resolve the exception.
Autoclosure
Obsolete cases are completed automatically if the exception is resolved, either by data coming in, an agent worked the case and forgot to complete or because of any other reason. This means agents never spend time on already resolved cases.
Solution Library
A solution library containing way over 100 predefined solution steps that can be added to case categories by using drag & drop functions. The steps are all well documented and it also provides means to maintain the step and a where used list for the steps.
More Features
Plans and Pricing
hand with checkmark
All Plans include
Starting price for the Basic Edition
EMMAX Basic license fee for up to 250.000 Contracts in the IS-U environment (required)
Basic Edition
USD
0
.29
Per One-Time+ USD 28500.00 Setup Fee
Basic Edition
Edition available for up to 25000 Contracts
EMMAX Basic license
12 Month min. contract duration
Basic Edition Extension
USD
1,450
.00
Per One-Time
Basic Edition Extension
Edition available for a range of 250000 to 1000000 Users
Includes 10000 Contracts
Basic EditionBasic Edition is required
PAM Module
Price upon request
PAM Module
Identifies the late - and unbilled contracts
BORIS
Price upon request
BORIS
Library with over 100 predefined, tested and documented solution steps ready to use for resolving exceptions.
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • Extensions and Add-ons
Works with
  • SAP NetWeaver
  • SAP Utilities Customer Engagement
  • SAP S/4HANA
Certifications
Publisher
Excimp
Excimp is a worldwide operating organization specialized in exception handling in SAP for Utilities systems. Excimp is a lean and mean company. Smart, efficient, flexible and service-minded. The founders are Hans Kardol and Roland Schabram. Down to ear...
Publisher Website