Name: ITSM Connector for SAP Applications
SKU: display-0000058998_live_v1
Availability: InStock

Reduce SAP support costs using smart integration and automation

ITSM Connector for SAP Applications

bySTA Consulting Kft.

Reduce SAP support costs using smart integration and automation

Solve the pain points of SAP support using this certified SAP add-on. Improve ticket quality, automate categorization and routing, simplify handling of duplicates and boost the efficiency of your service desk. Let your SAP users create incidents in external ITSM platforms directly from the SAP UI.

Solution Types

Extensions and Add-ons

Works with

SAP NetWeaver

Benefits and Features

Benefits

30% faster SAP incident resolution time

Get your incidents resolved quicker due to automated data collection, categorization and routing. Spend time on problem solving instead of getting the required information from end users.

Reduce number of SLA breaches by 15%

Faster ticket resolution leads to less tickets breaching SLA. Improve your service desk and SAP support KPIs, cut related costs and achieve better customer experience.

Up to 95% accurate routing

Assign all tickets to the relevant support groups automatically based on SAP system, module or transaction. Create rules in either SAP or in your external ITSM platform.

More Benefits

Less system downtime

Faster ticket resolution may save the day when a severe incident happens in a production SAP system. You can lose millions of Euros per hour if a production line stops due to an error in a critical SAP application.

S/4HANA and Fiori support

The product works perfectly with all S/4HANA releases and Fiori applications (desktop, tablet and mobile too). The add-on can be used with many UI technologies, besides classic SAP GUI and Fiori, like CRM Webclient UI, Enterprise Portal, BSP applications, Business Client and WebGUI.

Automatic data collection

The add-on attaches all relevant data to the incidents, like SAP system/user/program data, screenshots, authorization report (SU53), runtime error details, job log etc. Your service desk teams can start working on a solution instead of having to get all information from the SAP end user.

Automatic routing based on transaction or module

Routing incidents based on SAP system, transaction, module or Fiori App ID results in faster ticket resolution time and less wasted service desk resources. Set up rules for example to assign the "SAP Sales and Distribution" support group to tickets submitted from SD reports and transactions.

More Features

Plans and Pricing

All Plans include

Support and free upgrades

Free assistance with installation and configuration

Out of the box integration with ServiceNow, JIRA, BMC Remedy, Micro Focus Service Manager and ManageEngine ServiceDesk Plus

Contact Sales

Price upon request

Contact Sales

1 Month min. contract duration

Extended trial

USD

3,000

.00

One-time

Extended trial

Includes unlimited Active Users

2 to 2 Month contract duration

Free trial

Free

For 15 Day(s)

Free trial

Includes unlimited Active Users

15 to 15 Day contract duration

Technical Information

The information contained in this section is provided by the publisher.

Solution Types

Works with

Category

Resources

Automatic SAP Note search

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Solution Manager MAI - ServiceNow integration

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SU53 authorization report attached automatically

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Embed ServiceNow Knowledge Base search into SAP

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More Resources

Automatic SAP Note search

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Solution Manager MAI - ServiceNow integration

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SU53 authorization report attached automatically

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Embed ServiceNow Knowledge Base search into SAP

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Micro Focus Service Manager integration

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BMC Remedy integration - Key user concept

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Create a ServiceNow incident from Fiori mobile

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Create ServiceNow incidents from Fiori on S/4HANA

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Create ServiceNow incidents from SAP ECC

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Publisher

STA Consulting Kft.

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STA Consulting is a company specialized in SAP system integration and add-on development for SAP systems. We offer out of the box products that can integrate SAP with external ITSM platforms such as ServiceNow®, BMC Remedy, Micro Focus Service Manager,...

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General

Deployment

Operations

Security

Compliance

Globalization

General

Deployment

Operations

Security

Compliance

Globalization

Country/Region