Name: Idiomatic: Enterprise Customer Intelligence Platform
SKU: display-0000054110_live_v1
Availability: InStock

Critical intelligence for Business leaders

Idiomatic: Enterprise Customer Intelligence Platform

byIdiomatic, Inc.

Critical intelligence for Business leaders

Your customers tell you daily what will make them happy via support tickets, survey responses, and reviews, but pulling insights out of this unstructured feedback has been expensive and tedious. Idiomatic's AI expertly classifies Qualtrics open-ended responses, SAP Service Cloud cases, and other uns More

Solution Types

Extensions and Add-ons

Works with

SAP Commerce

Benefits and Features

Benefits

Prevent support contacts before they happen

The best customer service experience is one that never occurs, because the problem never happens. Companies use Idiomatic to understand and solve the root causes of specific customer pain points.

Separate the signal from the noise

Know immediately if there's an emerging issue before it becomes a crisis. Idiomatic monitors hundreds of issues in real-time for our clients, and sends immediate alerts when there's a statistically significant spike.

See all types of customer feedback in one place

Customers are telling you what they think and how they feel through emails, live chat, phone calls, social media, reviews, and surveys - Idiomatic makes it easy to see what customer are saying in one simple dashboard.

Seamless Integrations

Get insight from unstructured feedback from service interactions, surveys, reviews, and social media. When paired with SAP Service Cloud, Idiomatic turns customer service interactions from a cost center into insights on how to deliver a superior customer experience.

Real-time Alerts

Prevent complaints from becoming emergencies. Know that you're not missing anything important with alerts that proactively notify your team of trending issues.

Enterprise Security

As a SOC 2 certified organization, we have advanced data controls that keep your customer data secure. We support modern security best practices such as single-sign on, personal information de-identification, and GDPR compliance.

Dedicated Support

Idiomatic clients get access to our team of account analysts who are focused on helping clients identify and realize customer experience wins.

Plans and Pricing

Customized Demo

Free

Customized Demo

Free Customized Demo

Includes 1 User

Technical Information

The information contained in this section is provided by the publisher.

Solution Types

Works with

General

Compliance

General

Compliance

Country/Region