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Integration Adapter for SAP Solution Manager and ServiceNow
SNOW Adapter
byCONCORN LLC
Certifications
Solution Types
Extensions and Add-ons
Works with
SAP Solution Manager
Benefits and Features
Benefits
One Process Flow
One workflow providing visibility and traceability of entire change life cycle. Eliminate manual dual maintenance of workflow by enabling SNOW Adapter.
Report Issues Quickly
Users can create Incidents in ServiceNow directly from SAP back end system, from screenshots and automatic attachments like SU53, ST22 for an easy troubleshooting. Also push all technical data to ServiceNow.
Reduce System Downtime
Badi for automatic creation of Incidents in ServiceNow from alerts in SAP Solution Manager. Select monitoring templates for Automatic Incident synch and creation between ServiceNow and SAP Solution Manager.
Help Direct
Allow users to create Incidents in ServiceNow directly from SAP back end system. Take a screenshot, attach automatically SU53 and ST22 for quicker and easy troubleshooting of incidents/alerts/issues.
ChaRM Integration
Eliminate dual workflow management and data replication by having ServiceNow change request automatically create the change document in SAP Solution Manager and synchronize status until deployment of the changes in the production system.
Alert Direct (AppOps & BusOps)
Create ServiceNow support tickets directly from SAP Solution Manager Monitoring Alert Inbox, additional of automatic creation you can select also manual creation of incidents from SAP Solution Manager to ServiceNow and attach Analysis Report automatically.
Reporting, Dashboard and Analytics
SNOW Adapter brings key information from SAP Solution Manager on ChaRM, Application Options and Incident into ServiceNow empowering reporting, dashboard and analytics.
Plans and Pricing
SNOW Base License
USD
75,000
.00
Per Year
SNOW Base License
Base Licence per SAP Solution Manager PRD System
Includes 1 SAP System
24 Month min. contract duration
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • Extensions and Add-ons
Works with
  • SAP Solution Manager
Certifications
Publisher
CONCORN LLC
CONCORN comes from the days spent sitting in the CONsultants CORNer of the project 0ffice resolving critical SAP issues. Over the years the way we solved these became dependent on tools and processes provided by SAP Solution Manager.
Publisher Website