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The Intelligent Operations Experience (OX) Platform
Operations Experience (OX) Management Platform
byparcelLab GmbH
The Intelligent Operations Experience (OX) Platform
Operations Experience (OX) Management Platform
byparcelLab GmbH
The Intelligent Operations Experience (OX) Platform
First operations experience (OX) management platform for online retailers, brands and distributors (B2C/B2B). Our SaaS platform automates real-time tracking and monitoring of transactional data to create transparency and identify & predict issues post-sales, All in a highly customizable manner.
Solution Types
Extensions and Add-ons
Works with
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Benefits and Features
Benefits
Engage and create loyalty by providing relevant branded content
Real-time notifications about their delivery helps customers build trust in a brand, and on the other side helps brands to open up a new channel for branded communication to place products and enhance up- & cross-selling.
Retain highly engaged customers on your website
Rather than sending customers to a third-party website, parcelLab allows you to direct customers to a branded track & trace page, hosted in your online shop.
Stay connected and stop losing customers to third parties
Post-purpose content should not stop after the dispatch notification. Every customer touch point can be utilised to include personalised offers (e.g. recommended products).
More Benefits
Shipment Monitoring & Analysis Portal
The parcelLab dashboard gives you a detailed overview of all your shipments and enables you to monitor the quality of your logistics service providers. Keep track of all key logistics KPIs and track shipping status without the hassle of searching for customer or order numbers.
Order Status Page
Delight your customers with a branded, white-labelled and custom order status page, tailored shipping information and hand-picked offers directly in your online shop. Turn one-time shoppers into loyal customers and monetise valuable traffic rather than entrusting it to UPS, FedEx, etc.
Shipping Notifications
Branded & white-labelled customer communication for all delivery events. (e.g. dispatch, delivery, pick-up notice, and follow-ups). Use your shipping to build loyalty. Reach your customer via their preferred channels like app push notifications, Facebook Messenger, Email, SMS or Alexa.
Returns Portal
Branded & white-labelled customer communication for all delivery events. (e.g. dispatch, delivery, pick-up notice, and follow-ups). Use your shipping to build loyalty. Reach your customer via their preferred channels like app push notifications, Facebook Messenger, Email, SMS or Alexa.
More Features
Plans and Pricing
hand with checkmark
All Plans include
Post-purchase communication
Custom Track & Trace
Email performance metrics
Carrier analysis & reporting
Portal access
parcelLab Enterprise Edition
Price upon request
parcelLab Enterprise Edition
Price depends on the shipment volume, used carriers and countries to go live
Customers are able to choose their specific set of features based on their needs
Possible features: Standard Communication, Order Status Page, Returns Portal, Split Order, Drop Shipment, Opt-In, ...
Able to use segmentation of SAP's Marketing Cloud and customize communication based on segmentation
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • Extensions and Add-ons
Works with
  • Industry Cloud
  • SAP Commerce Cloud
  • SAP Upscale Commerce
Publisher
parcelLab GmbH
View All Solutions
parcelLab is the leading OXM (Operations Experience Management) platform. parcelLab enables brands, online retailers and B2B distributors to regain control over their end-to-end customer journey. Rather than losing control of the customer relationship ...
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