Name: SAP Self-Service Accelerator for Utilities by SEW
SKU: display-0000045709_live_v1
Availability: InStock

Fast-track your way to a digital platform for better customer engagement

SAP Self-Service Accelerator for Utilities by SEW

bySAP

Fast-track your way to a digital platform for better customer engagement

SAP Self-Service Accelerator for Utilities by SEW provides a user-friendly customer-engagement Web and mobile platform that provides self- service capabilities to your utility customers. The accelerator serves as a starting template for your digital platform to speed time to value. Deployed, managed More

Certifications

Solution Types

Extensions and Add-ons

Works with

Industry Cloud, SAP Service Cloud

Mobile App – customer account billing and consumption details

Benefits and Features

Benefits

Increase adoption of digital platform to improve service and enhance customer satisfaction.

Simplify customer service operations through digital containment.

Reduce call volumes and cost of customer service operations.

Enable multichannel self-service options.

Accelerate time to value and improve ability to meet demand for ongoing innovation.

Improve digital- and mobile-channel adoption to enhance customer service.

More Benefits

Single point for mobile and Web interaction

By providing a single, integrated view of all self-service capabilities on the Web and mobile devices, customers will want to use the tool to interact with their utility company.

End-to-end process automation for all customer interactions

An online portal and native mobile apps integrate customer interactions into intuitive, accessible multichannel experiences.

Real-time, two-way customer engagement capabilities

The mobile-friendly interface enables real-time, two-way communications between your customers and your utilities operations.

Integrated 360-degree view of the customer

Centralized customer information provides a rich source of data to better understand your customers, analyze performance, and make better-informed business decisions.

More Features

Plans and Pricing

Edition Details

Price upon request

Edition Details

Please contact the publisher for more details about the plans and pricing available for this solution.

Technical Information

The information contained in this section is provided by the publisher.

Solution Types

Works with

Certifications

Category

Resources

Fast-Track to a Digital Platform to Improve Utilities Customer Engagement

Read PDF

Fast-Track to a Digital Platform to Improve Utilities Customer Engagement

Visit Website

Fast-Track to a Digital Platform to Improve Utilities Customer Engagement

Read PDF

Fast-Track to a Digital Platform to Improve Utilities Customer Engagement

Visit Website

Publisher

SAP

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SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. Our machine learning, Internet of Things (IoT), and advan...

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