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Fast-track your way to a digital platform for better customer engagement
SAP Self-Service Accelerator for Utilities by SEW
bySAP
Fast-track your way to a digital platform for better customer engagement
SAP Self-Service Accelerator for Utilities by SEW
bySAP
Fast-track your way to a digital platform for better customer engagement
SAP Self-Service Accelerator for Utilities by SEW provides a user-friendly customer-engagement Web and mobile platform that provides self- service capabilities to your utility customers. The accelerator serves as a starting template for your digital platform to speed time to value. Deployed, managed More
Certifications
Solution Types
Extensions and Add-ons
Works with
Industry Cloud, SAP Service Cloud
Mobile App – customer account billing and consumption details
Benefits and Features
Benefits
Increase adoption of digital platform to improve service and enhance customer satisfaction.
Simplify customer service operations through digital containment.
Reduce call volumes and cost of customer service operations.
Enable multichannel self-service options.
Accelerate time to value and improve ability to meet demand for ongoing innovation.
Improve digital- and mobile-channel adoption to enhance customer service.
More Benefits
Single point for mobile and Web interaction
By providing a single, integrated view of all self-service capabilities on the Web and mobile devices, customers will want to use the tool to interact with their utility company.
End-to-end process automation for all customer interactions
An online portal and native mobile apps integrate customer interactions into intuitive, accessible multichannel experiences.
Real-time, two-way customer engagement capabilities
The mobile-friendly interface enables real-time, two-way communications between your customers and your utilities operations.
Integrated 360-degree view of the customer
Centralized customer information provides a rich source of data to better understand your customers, analyze performance, and make better-informed business decisions.
More Features
Plans and Pricing
Edition Details
Price upon request
Edition Details
Please contact the publisher for more details about the plans and pricing available for this solution.
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • Extensions and Add-ons
Works with
  • Industry Cloud
  • SAP Service Cloud
Certifications
Publisher
SAP
View All Solutions
SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. Our machine learning, Internet of Things (IoT), and advan...
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