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Connect Social Care to SAP Service Cloud
Digital & Social Care for SAP Service Cloud
byKhoros, LLC
Connect Social Care to SAP Service Cloud
Digital & Social Care for SAP Service Cloud
byKhoros, LLC
Connect Social Care to SAP Service Cloud
The number of customers turning to social for help is only growing. Khoros enables businesses and brands to manage customer engagement across various social and digital channels and surface the right customer inquiries to the right social care agent. Khoros integrates with SAP Service Cloud to conne More
Solution Types
Extensions and Add-ons
Works with
SAP Service Cloud
Link social profile to CRM record after finding a match in the search
Benefits and Features
Benefits
Create Customers for Life
Khoros software and services help you win, serve, and grow customers across social marketing, digital care, and branded communities. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and acc More
Find and attract new customers
Reach the right audiences, offer them a valuable experience, and give them the confidence to choose you. Start by planning and publishing social content and campaigns to drive brand affinity.
Grow and activate your community
Create a space for customers to freely interact with each other, and you, in a way that inspires trust and fosters lifelong affinity. Start by hosting customer conversations on your website and crowdsourcing authentic content.
Handle digital conversations efficiently and at scale during COVID-19
As the world has shifted online during the COVID-19 crisis, brands have seen increased volumes on social, messaging, and digital channels. Consolidate conversations from web chat, SMS, social, messaging, mobile, reviews, and peer-to-peer communities so you never miss a conversation while you handle  More
Grow your SAP Service Cloud database
Add new customer records or edit existing customer records in SAP Service Cloud from within the Khoros platform
Inform your social care interactions
View SAP Service Cloud customer details when you’re engaging with your contacts on social or messaging channels, so you have the full context of how they’ve interacted with your brand in the past.
Manage care tickets
Edit existing or create new SAP care tickets from within the Khoros interface to ensure customers have the best customer service experience
More Features
Plans and Pricing
Free Trial
Free
Free Trial
Includes 1 User
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • Extensions and Add-ons
Works with
  • SAP Service Cloud
Publisher
Khoros, LLC
View All Solutions
Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ...
 Publisher Website