Name: Digital & Social Care for SAP Service Cloud
SKU: display-0000042459_live_v1
Availability: InStock

Connect Social Care to SAP Service Cloud

Digital & Social Care for SAP Service Cloud

byKhoros

Connect Social Care to SAP Service Cloud

The number of customers turning to social for help is only growing. Khoros enables businesses and brands to manage customer engagement across various social and digital channels and surface the right customer inquiries to the right social care agent. Khoros integrates with SAP Service Cloud to conne More

Solution Types

Extensions and Add-ons

Works with

SAP Service Cloud

Benefits and Features

Benefits

Create Customers for Life

Khoros software and services help you win, serve, and grow customers across social marketing, digital care, and branded communities. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and acc More

Find and attract new customers

Reach the right audiences, offer them a valuable experience, and give them the confidence to choose you. Start by planning and publishing social content and campaigns to drive brand affinity.

Grow and activate your community

Create a space for customers to freely interact with each other, and you, in a way that inspires trust and fosters lifelong affinity. Start by hosting customer conversations on your website and crowdsourcing authentic content.

Handle digital conversations efficiently and at scale during COVID-19

As the world has shifted online during the COVID-19 crisis, brands have seen increased volumes on social, messaging, and digital channels. Consolidate conversations from web chat, SMS, social, messaging, mobile, reviews, and peer-to-peer communities so you never miss a conversation while you handle More

Grow your SAP Service Cloud database

Add new customer records or edit existing customer records in SAP Service Cloud from within the Khoros platform

Inform your social care interactions

View SAP Service Cloud customer details when you’re engaging with your contacts on social or messaging channels, so you have the full context of how they’ve interacted with your brand in the past.

Manage care tickets

Edit existing or create new SAP care tickets from within the Khoros interface to ensure customers have the best customer service experience

More Features

Plans and Pricing

Free Trial

Free

Free Trial

Includes 1 User

Technical Information

The information contained in this section is provided by the publisher.

Solution Types

Works with

General

Deployment

Security

Compliance

General

Deployment

Security

Compliance

Country/Region