Name: NGA Case Management Central
SKU: display-0000003813_live_v1
Availability: InStock

Reduce Call Volume with Efficient Communication

NGA Case Management Central

byNorthgate Information Solutions

Reduce Call Volume with Efficient Communication

Running on the state-of-the-art SAP Cloud Platform, NGA Case Management Central integrates, in a single tile, core HR functionality with HR case management tools, enabling, end-to-end visibility of your HR tickets and case history, as well as collaboration to accelerate case resolution. Employees an More

Solution Types

Extensions and Add-ons

Works with

SAP Extension Suite and SAP Integration Suite, SAP SuccessFactors Employee Central

Benefits and Features

Benefits

Integrated Core HR and Service Delivery

By visually integrating your ticketing tool with Success Factors, you provide your employees with a single unified user experience that is quick, easy and consistent to use. One place to go for all HR related tasks.

Efficient and Structured Communication

Efficient fully recorded communication between the employees and HR Support to provide accelerated ticket resolution

A full overview of ‘My HR Tickets’

NGA’s Case Management Connector adds a “My HR Tickets” tile to Employee Central, which features a unified employee inbox, providing end-to-end visibility of employee-related HR tickets and cases

Faster creation and tracking of your tickets with Cloud self- service

Employees, managers and HR partners can easily create and track tickets. You no longer need to communicate via e-mail, phone or a paper-based process, since documents can now be logged and attached to the ticket. Stakeholders are empowered by an easy-to-use self-service tool that reduces the workloa More

Designed for desktop, mobile and tablet

Today’s users expect the availability of business applications via desktop, mobile and tablet so they can check company information anywhere, anytime. The user-friendly Case Management Central interface makes it easy to create and track tickets.

Machine Learning

Machine Learning algorithms are built into NGA Case Management Central, they detect, learn and analyze data patterns in HR tickets. This enables fast and highly accurate next-steps predictions and resolution decisions to be made based on learning from previous ticket transactions. Machine Learning p More

Plans and Pricing

NGA Case Management Central - Standard Edition

From

USD

.20

Per Month+ USD 30000.00 Setup Fee

NGA Case Management Central - Standard Edition

SAP Cloud Platfom Include in the Recurring Price

Cloud Maintenance Support Include in the Recurring Price

Includes unlimited User

Technical Information

The information contained in this section is provided by the publisher.

Solution Types

Works with

General

Country/Region