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Reduce Call Volume with Efficient Communication
NGA Case Management Central
byNorthgate Information Solutions
Solution Types
Extensions and Add-ons
Works with
SAP Extension Suite and SAP Integration Suite, SAP SuccessFactors Employee Central
Benefits and Features
Integrated Core HR and Service Delivery
By visually integrating your ticketing tool with Success Factors, you provide your employees with a single unified user experience that is quick, easy and consistent to use. One place to go for all HR related tasks.
Efficient and Structured Communication
Efficient fully recorded communication between the employees and HR Support to provide accelerated ticket resolution
A full overview of ‘My HR Tickets’
NGA’s Case Management Connector adds a “My HR Tickets” tile to Employee Central, which features a unified employee inbox, providing end-to-end visibility of employee-related HR tickets and cases
Faster creation and tracking of your tickets with Cloud self- service
Employees, managers and HR partners can easily create and track tickets. You no longer need to communicate via e-mail, phone or a paper-based process, since documents can now be logged and attached to the ticket. Stakeholders are empowered by an easy-to-use self-service tool that reduces the workloa More
Designed for desktop, mobile and tablet
Today’s users expect the availability of business applications via desktop, mobile and tablet so they can check company information anywhere, anytime. The user-friendly Case Management Central interface makes it easy to create and track tickets.
Machine Learning
Machine Learning algorithms are built into NGA Case Management Central, they detect, learn and analyze data patterns in HR tickets. This enables fast and highly accurate next-steps predictions and resolution decisions to be made based on learning from previous ticket transactions. Machine Learning p More
Plans and Pricing
NGA Case Management Central - Standard Edition
Per Month+ USD 30000.00 Setup Fee
NGA Case Management Central - Standard Edition
SAP Cloud Platfom Include in the Recurring Price
Cloud Maintenance Support Include in the Recurring Price
Includes unlimited User
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • Extensions and Add-ons
Works with
  • SAP Extension Suite and SAP Integration Suite
  • SAP SuccessFactors Employee Central
Northgate Information Solutions
Publisher Website