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Increase Revenue and Decrease Customer Service Costs With An Automated CX
Linc's Customer Experience Automation Platform
byLinc Global, Inc
Solution Types
Extensions and Add-ons
Works with
SAP Commerce Cloud
Benefits and Features
Benefits
Automate Over 85% of Customer Inquiries
Reduce friction and long wait-times by resolving most common customer inquiries through our automated solution so that you Live Agents only need to focus on the complex cases.
Reduce Customer Service Costs
Reduce the amount of customer service inquiries by seamlessly supporting a wide range of service intents and questions. Increase customer satisfactions and reduce costs.
Turn Researchers Into Purchasers
From product questions to promotion questions, your customers want real-time assistance to their critical buying questions. You’ve spent customer acquisition budgets to get them here, don’t let the unanswered question be the barrier to a successful sales conversion.
Order Support
Order support is all-encompassing of the full order. It includes omnichannel fulfillment, order modification, returns and exchanges, “Make Good” services, open store locator and product availability at stores, coordinating omnichannel and split fulfillment options, WISMO Support.
Consultative Selling
Consultative Buying - This includes support for sales (such as finding the right product, recommendations, and consultative selling), providing answers to detailed product queries to assist in consumers’ research before they buy, as well as support for current promotions.
Retention and Loyalty Support
Retention and Loyalty: Customers have the ability to find loyalty point information and manage their loyalty account, manage memberships, and easily reorder past purchases.
Plans and Pricing
hand with checkmark
All Plans include
Based on Interactions
CX Automation Platform
Price upon request
CX Automation Platform
CX Automation Full Platform - self service landing page, digital workers, recommendations, tracking information
Includes 10 Interactions
CX Automation Platform Edition
USD
30,000
.00
One-time
CX Automation Platform Edition
Our contracts are based on number of interactions and number of use cases required. We have pilot programs as well as annual subscriptions.
3 Month min. contract duration
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • Extensions and Add-ons
Works with
  • SAP Commerce Cloud
Publisher
Linc Global, Inc
Linc is the only CX Automation platform built for modern enterprise retailers and disruptor brands, to rapidly solve complex, high fidelity, eCommerce use cases through built-in Digital Workers, offloading 85% + of the Customer Experience across all co...
Publisher Website