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Omnichannel Digital Solutions & In-Store Data Collection for Physical Retail
In-store Clienteling, Omnichannel & Data Platform
byMercaux, Inc
Solution Types
Extensions and Add-ons
Works with
Industry Cloud, SAP Commerce
Benefits and Features
Personalise the Customer Experience
Use a customer's previous engagement (both online and offline) with your brand, such as previous purchases, wish lists and previous interactions with your staff, to deliver a highly personalised service in-store and remotely, through one-to-one communication tools.
Generate sales uplift
Recover lost sales by offering alternative products (if not available in-store) or purchase through another channel that has availability (other stores/ online), increase basket size by inspiring purchase of entire looks and generate incremental remote sales through 121 communications.
Unlock the in-store data black box
We collect valuable path-to-purchase data that reveals what impacts conversion and sales (or lost sales) in-store: customer behaviour, staff performance and product interest data. This data is used to improve the in-store shopping experience, visual merchandising and staff training.
Sales Assist: fast and efficient service
Gives sales associates instant access to product availability across all stores and online, combined with powerful endless aisle product search functionality. Interact with customers using rich selling content including product details, styling recommendations, reviews and videos.
Digital Styling: higher engagement
Leverage your community of sales associates to style outfits or build product bundles within the App, using a simple drag and drop tool. Utilize this crowd-sourced content in other stores (as well as through eCommerce) to inspire purchase of full looks instead of individual products, increasing UPT.
Clienteling: superior & personalized experience
Bring a truly personalized shopping experience presenting custom recommendations based on in-store and online past purchases or shared preferences. Build their profile further by recording their in-store behaviours. Communicate to customers remotely from store using 121 email & chat functionalities.
In-store Analytics: fully transparent store
Collect customer behavioural data on what they are asking for in-store, reveal product funnel data to understand popular products and lost sales and analyze staff performance on how they interact with customers.
More Features
Plans and Pricing
hand with checkmark
All Plans include
Rapid integration with various retailer's systems both SAP and non-SAP
Modularity and ease of configuration
Constant professional consulting, project management and training support
Seamless integration with SAP CX Commerce
In-store Clienteling, Omnichannel & Data Platform
Price upon request
In-store Clienteling, Omnichannel & Data Platform
Pricing offers are tailored to specific set of features & requirements of a retailer
The cost of the service is determined on what solutions you would like to deploy in what # of stores and when
Solution supports integration with various other retailer's systems
Recurring stores subscription to Platform services
Per Month+ USD 30000.00 Setup Fee
Recurring stores subscription to Platform services
The displayed recurring price is stated for mobile App with Assisted selling, Clienteling, Digital Styling, In-store data modules used in 1 store
A recurring HQs Portal fee would be charged separately
Demo Solution
For 1 Day(s)
Demo Solution
Integration with sample data
Includes 1 User
1 Day max. contract duration
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • Extensions and Add-ons
Works with
  • Industry Cloud
  • SAP Commerce
Mercaux, Inc
Mercaux helps retailers’ offer superior customer experiences through online-to-offline digital solutions. These solutions unlock valuable in-store data streams, enhance the customer experience, improves store efficiency and increases sales. A member of...
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