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Critical intelligence for Business leaders
Idiomatic: Enterprise Customer Intelligence Platform
byIdiomatic, Inc.
Solution Types
Extensions and Add-ons
Works with
SAP Service Cloud, SAP Commerce
Benefits and Features
Benefits
Prevent support contacts before they happen
The best customer service experience is one that never occurs, because the problem never happens. Companies use Idiomatic to understand and solve the root causes of specific customer pain points.
Separate the signal from the noise
Know immediately if there's an emerging issue before it becomes a crisis. Idiomatic monitors hundreds of issues in real-time for our clients, and sends immediate alerts when there's a statistically significant spike.
See all types of customer feedback in one place
Customers are telling you what they think and how they feel through emails, live chat, phone calls, social media, reviews, and surveys - Idiomatic makes it easy to see what customer are saying in one simple dashboard.
Seamless Integrations
Get insight from unstructured feedback from service interactions, surveys, reviews, and social media. When paired with SAP Service Cloud, Idiomatic turns customer service interactions from a cost center into insights on how to deliver a superior customer experience.
Real-time Alerts
Prevent complaints from becoming emergencies. Know that you're not missing anything important with alerts that proactively notify your team of trending issues.
Enterprise Security
As a SOC 2 certified organization, we have advanced data controls that keep your customer data secure. We support modern security best practices such as single-sign on, personal information de-identification, and GDPR compliance.
Dedicated Support
Idiomatic clients get access to our team of account analysts who are focused on helping clients identify and realize customer experience wins.
Plans and Pricing
Customized Demo
Free
Customized Demo
Free Customized Demo
Includes 1 User
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • Extensions and Add-ons
Works with
  • SAP Service Cloud
  • SAP Commerce
Publisher
Idiomatic, Inc.
Publisher Website