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Live Chat - Digital Conversation Platform
SnapEngage Live Chat
bySnapEngage, LLC
Solution Types
Extensions and Add-ons
Works with
SAP Sales Cloud
Benefits and Features
Benefits
Eliminate silos with the world’s most powerful live chat integration for SAP
SnapEngage offers an enterprise-class digital conversation platform that integrates natively with SAP Service Cloud and SAP Sales Cloud. This powerful solution pairing enables companies to gain a comprehensive view of customer engagement and boost satisfaction across the entire customer lifecycle.
Increase sales velocity and never miss out on key opportunities
Never miss an opportunity to win a sale. Use SnapEngage chatbots and routing capabilities to engage with prospects within seconds and maintain all data inside SAP for a comprehensive view of your sales pipeline. Increase win-rates and empower teams by streamlining and automating routine sales tasks.
Skyrocket customer satisfaction and resolve inquiries faster
Instantly send all SnapEngage conversations into SAP and automatically generate tickets to ensure optimal service and decrease time to resolution. Automatically label conversations and map data captured by SnapEngage into SAP fields to kick off downstream workflows and reduce cost-per-interaction.
Drive satisfaction with routing and branding
SnapEngage offers advanced routing, team organization and escalation paths with completely configurable behaviors and workflows. You can customize every aspect of look, feel and branding with Design Studio. Use data-driven personalized messages and proactive engagement to boost customer engagement.
Automate and scale with powerful bot technology
Engage web visitors with advanced, easy-to-configure smart task bots (FAQ Answer Bot, Guide Bot, Survey Bot, etc). Qualify leads, gather information, run customer surveys, assist customers during offline hours and more. You can also use the advanced Chatbot API for fully custom AI bots.
Boost engagement with deep, native SAP integration
Eliminate silos by integrating SnapEngage with SAP Service Cloud and SAP Sales Cloud. Multiple workflows for Service or Sales. Use custom data field mapping to capture information and trigger downstream workflows. Visitor identification/lookup and chat labels to drive insights and SAP automation.
Remain secure and compliant
Maintain peace of mind with enterprise-grade security and compliance. SnapEngage is SOC 2 certified and the first live chat platform built to comply with HIPAA. Includes secure credit card collection, data masking and PCI compliant payment via chat. GDPR compliant and full EU instances available.
More Features
Plans and Pricing
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All Plans include
Advanced routing, team organization, configurable workflows and escalation paths
Customize every aspect of look, feel and branding with Design Studio
Data-driven personalized messages and contextual proactive engagement
Powerful, easy-to-configure smart task bots (Guide Bot, Survey Bot, FAQ Answer Bot) and advanced Chatbot API
Native integrations with popular CRMs and Help Desks (no programming required) and Integration API
Omnichannel experience (Connect with Facebook Messenger, Twitter, WeChat, SMS, Mobile SDK, etc)
Enterprise-grade security, real-time chat monitoring and deep performance analytics
SnapEngage Free Trial
Free
For 7 Day(s)
SnapEngage Free Trial
Free trial includes all product features described above
Unlimited chat conversations
Access to live chat experts for customized strategy and solution recommendations
Includes 10 Agents
7 Day max. contract duration
SnapEngage Enterprise
From
USD
389
.00
Per Month
SnapEngage Enterprise
Native SnapEngage integration with SAP Service Cloud and SAP Sales Cloud
Powerful, easy-to-configure smart task bots (Guide Bot, Survey Bot, FAQ Answer Bot) and advanced Chatbot API
Single Sign-On (SSO), secure data transfer, Visitor Identity Verification, SOC 2 certification and additional enterprise-level security settings
Option to purchase HIPAA-Compliant Chat and HIPAA-Compliant SMS Messaging
Call Me (Click-to-Call), Priority Tiers, Labels and Routing by Tag
Option to purchase Priority 24/7 Phone Support, Priority Case Routing and Service SLA credit options
Award-winning client success and support including options to purchase additional tailored Professional Services packages
Technical Information
The information contained in this section is provided by the publisher.
Solution Types
  • Extensions and Add-ons
Works with
  • SAP Sales Cloud
Publisher
SnapEngage, LLC
Our company is passionate about customer engagement, connecting people, and driving successful outcomes for businesses around the globe. SnapEngage was created in 2008 by two entrepreneurial software engineers with a dream: To empower organizations wit...
Publisher Website